Total families served = all families signed up for our free membership minus anyone who became ineligible or died. Pounds of food /pets fed = number of Ziploc bags of food distributed multiplied by the average weight of a single bag; number of pets is self-reported by clients when they request food and tracked in our Salesforce database. Pet vaccinated = export of all vaccine service history for the calendar year from our Salesforce database; removal of duplicate pets using unique pet ID number Dogs/cats spayed/neutered = export of spay/neuter service history for the calendar year from our Salesforce database