Do I qualify for your services?
Services are available to members only. To qualify for membership you MUST: (1) Live in Cleveland or East Cleveland AND (2) Have total household income that is less than 150% of the federal poverty guidelines.

How do I sign up for membership?​​
If you qualify, please stop into our Resource Center during our open hours to sign up. Bring a photo ID and proof of your address. You will be required to show proof of income for certain programs. f you have questions about membership, give us a call: ​(216) 505-5853

Are you a vet?​​
We are not a vet clinic and do not have a veterinarian on staff. A few times a month, we host Wellness Clinics where a vet can examine our clients' pets. Appointments are required. 

What services do you offer?​​​
Read about our services here.

​What are your hours?
Our Resource Center is open Tuesday 12-4pm, Thursday 12-4pm, and Saturday 10am-2pm.
Please arrive at least 1 hour before we close.  

​I have an appointment, but you're closed. What do I do?
Appointments are scheduled when our Resource Center is closed. If you have a scheduled vaccine/wellness appointment, please go to the Wellness Center door at the corner of E 65th & Sebert. If you are dropping off for a previously scheduled cat spay/neuter transport appointment please go to the door marked 3711 on your scheduled date; it will open at 7:30am.
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Do you have vaccines?
We offer walk-in Distemper/Parvo (dogs) and FVRCP vaccines for puppies/kittens between 8 weeks and 6 months of age for our members only. Please note that if you are bringing in more than 2 puppies or kittens you will need an appointment. We offer rabies vaccines, for our members only, by appointment. We also offer the Leptospirosis and Bordetella vaccines by appointment. All vaccines are for qualifying members only. Current pricing can be found here.